Terms and Conditions - Immersion/Experience courses

These Terms and Conditions, together with our Privacy Policy, and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Maria Lombardi (Via Tranzano SNC, Formia 04023 (LT), Italy, P.IVA: 03102210592 trading as Crunch Languages ("we", "us", "our"). Please read them carefully as they set out our respective rights and obligations. In these Terms and Conditions references to "you" and "your" include the course participants and the person/parent/guardian making the booking.


By making a booking, the person/parent/guardian agrees that they:

a) have read these Terms and Conditions and agree to them;

b) consent to our use of personal data in accordance with our Privacy Policy;

c) are over 18 years of age;

d) accept financial responsibility for payment of the booking.

1. Booking and Paying for your Course

a) A booking is confirmed by us when:

- you complete the booking form;

- you pay a non-refundable deposit ("Deposit") of 20% of agreed course fee (or full payment if you are booking within 6 weeks of your chosen start date; and

- we issue you a booking confirmation and invoice, which will include price details.

Failure to complete this process will result in cancellation of your booking.

b) We have absolute discretion to refuse a booking and return your Deposit to you. A contract exists once we have issued you with a booking confirmation.

c) The balance of fees (including any additional charges) is due 6 weeks before the agreed start date of your course ("Final Payment").

2. Cancellation

If We Change or Cancel Your Course

a) If in exceptional circumstances we are required to cancel we will give you a full refund. We may try to (subject to availability) offer you a course at different times. We regret we cannot pay you for resultant expenses or losses arising from any change or cancellation.

b)Very rarely, we may be forced by "Force Majeure" (please see clause 9) to change or curtail your course after it has started. In this case, no compensation or additional costs or expenses will be paid.

If You Change or Cancel Your Course

c) If you have to cancel your booking, you must notify us as soon as possible in writing.

d) Since we incur costs in cancelling your course, the following cancellation charges apply:

  • More than 30 days before arrival: loss of deposit

  • Less than 30 days before arrival: loss of full fees (please see clause 4).

3. Visas, passports, travel advice, and health requirements

a) It is your responsibility to check and fulfil the visa, health and immigration requirements. It is also your responsibility to ensure that you have a valid passport, travel documents and/or visa. See https://vistoperitalia.esteri.it/home/en or https://www.esteri.it/en/sportello_info/domandefrequenti/sezione_visti_entrare_in_italia/ and/or contact the relevant Embassy/Consulate in your country.

b) You are responsible for making yourself aware of Viaggiare Sicuri (Ministero degli Affari Esteri e della Cooperazione Internazionale) advice in regard to the safety of Italy and to make your decisions accordingly. Advice from the Ministero degli Affari Esteri e della Cooperazione Internazionale to avoid or leave Italy may constitute Force Majeure (see clause 10).

4. Medical and Travel Insurance

It is your responsibility to cover yourself and your personal requirements before you travel to Italy.

We recommend purchasing insurance to cover (not limited to) these expenses: course cancellation; emergency medical expenses; personal belongings (loss or theft); money, passports, and documents (loss or theft); personal liability; personal accident; travel accident; missed departure; etc.

5. Disabilities and Medical Conditions

a)We will do our utmost to cater for any special requirements you may have. These will be discussed before we confirm your booking. We may cancel your booking if you do not give us full details of any medical conditions before you arrive.

b)We accept students on our courses on the assumption that they are in good health.

c) Adults/parents/guardians are responsible for administering any medicine (prescribed/non-prescribed) to their children if necessary.

d) In case of medical emergency, you will be taken to the nearest Accident and Emergency department (Formia hospital is within a 10-minute drive from us)

e) It is recommended to take out medical insurance to cover any medical expenses (see clause 4).

6. Special Requests

Any special requests must be made to us at the time of booking e.g. dietary requirements, special accommodation requests. Whilst we will make every effort to arrange your reasonable special requests, we cannot guarantee they will be fulfilled. Failure to meet any special request will not be a breach of contract.

7. Miscellaneous

a) You are responsible for any damage you may cause and will have to pay the full cost of replacement or repair.

b) Promotional material - we take photographs and videos during our courses for promotional purposes. Please see Privacy Policy for full details. Please advise us at time of booking if you do not wish to appear in any promotional material.

c) All sports/activities/excursions are undertaken at your own risk. We do not accept liability for accidents or injuries. If you do not wish to participate in any particular activity or excursion, please advise us at time of booking.

d) We reserve the right to take any fair and reasonable action we think appropriate should a situation arise not covered by these Terms.

e) We strongly recommend that you do not bring unnecessary valuables. Any valuables must be locked away.

f) We do not accept liability against theft or loss of property in our safekeeping or in any other locations (see clause 4).

g) We reserve the right to search your room and belongings in the event of suspected theft or any other reasonable circumstances.

8. Covid-19

You acknowledge that we and/or suppliers providing elements of the course or excursions will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. Whilst we hope to run the courses as promoted we reserve the right to amend the programme in response to any changes due to Covid-19 government guidelines.

9. Force Majeure

We will not be liable or pay you compensation if our contractual obligations to you are affected by "Force Majeure". Force Majeure means any event beyond our or our supplier's control, the consequences of which could not have been avoided even if all reasonable measures had been taken. These circumstances include but are not limited to: warfare and acts of terrorism (and threat thereof); civil strife, epidemic, pandemic (including the ongoing effects of Covid-19) or any significant risks to human health such as the outbreak of serious disease at the course destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to or remain at the course destination, the act of any government or other national or local authority, industrial dispute, labour strikes, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or our supplier's control.

10. Our Responsibilities for your Course

a) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

i. Your act or omission;

ii. The act or omission of a third party unconnected with us and the provision of the services; or

iii. Circumstances or events which are unreasonable or unforeseeable, beyond our control, the consequences of which could not have been avoided even if all due care had been exercised.

b) We cannot accept any liability for any damage, loss or expense or other sum(s) of any description which: (a) on the basis of the information you have given to us, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.

c) We will not accept responsibility for services which do not form part of our agreement or where they are not advertised by us.

11. Your Behaviour

All our course participants are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. All course participants are required to abide by the terms of our Rules of Conduct, which you signed at time of booking

12. Rules of Conduct


Speak Italian as much as you can

Listen to your teacher and host family and follow their instructions

Be on time for scheduled activities/lessons

Be kind and friendly to others

Attend and join in all lessons and activities

Keep your accommodation tidy


Bring or buy knives, weapons or toy guns

Swear, fight or bully

Drop litter

Damage the property of others

Steal or shoplift

Swim without a lifeguard being present